Fortinet Fortigate Managed Firewall Service

• Includes provision of equipment on a loan basis.

• Virtual firewall installed in the customer's environment.

• Includes Unified Threat Protection (UTP) security software for the duration of the contract.

• Includes management services, 24/7 support, and monitoring.

• Implementation fees included for FG models.

• VM models do not require this implementation fee.

• 12-month contract - 100% contractual penalty.

Implementation Service

• Information Collection and Pre-Configuration: Network information (VPN, vLan, NAT, LINKs, WI-FI) and analysis of current equipment configurations and rules.

• Equipment Transition: Replacement of old equipment with new equipment.

• Post-Transition: Integration with AD, installation of SSO agents, configuration of output rules, creation of access policies, authentication, and other necessary configurations.

• Additional configurations: Client VPN, SSL VPN, Wi-Fi network segregation, among others.

• Post-Installation: Delivery Term, Backup, and detailed configurations in PDF format.

• Remote Support. On-site support must be aligned.

Scope of Managed Firewall Service

• 24/7 support: telephone and remote support for all issues related to firewall operation and the impact of its rules and policies.

• Reactive Monitoring: Internet monitoring of equipment health and availability, memory, CPU, traffic, and availability of WAN/LAN/DMZ interfaces, number of connections. The data will be used by the Infomach team for reactive investigation and history.

• Configurations, Changes, and Modifications: of firewall rules, IPS, routes, application firewall rules, URL filtering and control, addition and removal of users, release/blocking of websites, site-to-site VPN with other SonicWall equipment, client-to-site VPN.

• Updates and upgrades: firmware, security patches.

• Backup: daily backup of cloud configurations.

• Consulting: support in best practices for technology use, enabling the release of entry and exit rules in the most appropriate way.

• New Equipment Delivery: delivery of new equipment within 4 hours in case of failure.

Benefits of Infomach Managed Firewall Service

• Specialized team: Infomach has experienced professionals who are certified by the manufacturer and specifically trained in this area. This means that customers will have access to the knowledge and expertise of cybersecurity specialists, which is crucial for keeping the customer's network protected.

• Enhanced Security: Firewalls play a key role in protecting against cyber threats such as hacker attacks, malware, and phishing. By contracting Infomach's Managed Service, customers will have a dedicated team constantly monitoring and adjusting firewall settings to ensure that the network is always protected against the latest threats.

• Rapid Incident Response: In the event of a security incident, such as an attack or breach, Infomach's team of experts will be ready to respond quickly and effectively, minimizing impact and reducing downtime.

• Updates and Patches: Keeping the firewall up to date with the latest security fixes and updates is crucial to avoid known vulnerabilities. Infomach's team of experts will take care of regularly applying the necessary patches and updates to maintain the integrity of the customer's firewalls.

• Focus on Business: By hiring Infomach for firewall management, the client's internal team can focus on essential business activities instead of investing time and resources in maintaining a critical security component.

• Technological Evolution: Infomach's team of experts is constantly on the lookout for the latest trends in cybersecurity to offer the most advanced security solutions as new technologies and techniques emerge.